Support
A question? We’re here.
A problem with your orders, a question about your subscription or an idea to improve SheetDive: write to us, the team replies by email.
Fast reply
Usually within one business day, often much sooner.
A human replies
No bots: someone from the team reads your message and replies.
Your data protected
We never ask for your password or access to your sheets.
Before you write
Most problems are fixed in a minute.
Orders stopped going to a country
Check in Settings that Google Sheets access is still connected, and that the country’s sheet hasn’t been deleted or renamed. Clicking “Reconnect” usually fixes it.
An order wasn’t sent
When SheetDive isn’t sure of the country, the order waits for you in “To review”. Pick the country: it goes out within a minute and SheetDive learns from it.
Dispatch is paused
Your monthly quota is probably used up. Nothing is lost: add a backup pack or move up a plan, and pending orders go out again.
Add or change a country’s sheet
In Countries, paste the link of the country’s Google Sheet. The main sheet and a sheet already used by another country are refused, to avoid duplicates.
More answers in the FAQ.
Write to support
Reply by email, usually within one business day.
Prefer email? Write to contactsheetdive@gmail.com.